Refund policy

Try before you pay

New accounts get a free trial of Pro when checkout offers one. Free trial is once per person and per card; if a card was already used for a trial, billing starts immediately. The trial is the way to try Pro before paying.

Monthly plans

Monthly payments are not refunded. You can cancel at any time in the app, under Settings → Plan & account → Manage subscription. Pro stays active until the end of the month you have already paid for.

Annual plans

• If you ask within 14 days of your first annual charge, we refund it in full.
• After those 14 days, the annual charge is not refunded.
• Annual renewals are not refundable. To avoid a renewal, cancel before your renewal date.

Our mistakes

If we charge you twice, or charge you after you cancelled because of an error on our side, we refund that charge in full.

How to ask

• Use the Support form in the CQL app, or email support@keroldev.com.
• Send it from, or include, the email address on your CQL account.

The refund goes back to the card you paid with, through Stripe. Your bank usually shows it within 5–10 business days. A full refund ends the subscription it paid for straight away, and Pro ends with it.

This policy does not affect any right to a refund you have under Malaysian law. See also our Terms of service and Privacy policy.